Quro Terms of Service
Last updated: 9 November 2026
1. Who these terms are between
These terms are between ESMNT ("we") and the clinic that subscribes to Quro ("you"). By using Quro you accept them on behalf of your clinic.
2. Plans and payment
Quro is offered on the plans shown on our pricing page. Plans are billed monthly in advance, or yearly (twelve months for the price of ten) if you choose yearly billing. Prices exclude VAT, which is added on the invoice at your country's rate. Prices for clinics outside Jordan are invoiced in local currency at the equivalent price. We will tell you at least 30 days before any price change.
3. The One Inbox Guarantee
Within 14 days of the start of setup, every WhatsApp, Instagram and Messenger message your clinic receives will arrive in one Quro inbox your front desk can answer. If it does not, you pay nothing until it does, and you may end your subscription and take your data with you. The guarantee depends on you giving us access to your business accounts and one person's time for setup; delays caused by Meta's account approval do not count against the 14 days.
4. Founding clinics
The first ten clinics in each country are founding clinics. Their setup fee is waived, their first invoice is issued on the day Quro goes live in the clinic, and their monthly price is locked for 24 months (36 months with yearly billing). In return we hold a numbers review together at day 90 and, if the numbers are good, ask for permission to use a short testimonial.
5. Your data
Your clinic owns its data, including patient records. We process it only to provide Quro, as described in our privacy policy. You can export your data at any time, and for 30 days after you cancel.
6. Your responsibilities
You are responsible for the accuracy of what your team enters, for having the patient consents your jurisdiction requires, for keeping logins private, and for using WhatsApp and other channels in line with Meta's policies.
7. Cancellation
You can cancel at the end of any billing period by writing to us. Yearly plans run to the end of the paid year. We can suspend an account that is unpaid for more than 30 days or used in breach of these terms, after telling you.
8. Availability and liability
We work to keep Quro available and secure, but we do not guarantee it will be uninterrupted. To the extent the law allows, our total liability in any year is limited to the fees you paid us in that year, and we are not liable for indirect or consequential losses.
9. Governing law and contact
These terms are governed by the laws of the Hashemite Kingdom of Jordan. Questions: hello@esmnt.com.